Lloyds Bank have 1300 branches across England and Wales and over 11 million customers. We have worked on numerous projects with Lloyds providing them with national coverage and support.
Recently we carried out a general refurbishment of the banking hall and meeting room areas in their High Street branch in Cheltenham; a listed building.
Working alongside other contractors we installed new power and data outlets, marketing lighting, high ceiling pendant lighting and fitted out the new meeting rooms.
Lloyds are keen to ensure that there is uniformity to their branches but with an element of local connection provided through art and photography. Their strategic aim is to ‘create the best customer experience and to make that experience simpler and more efficient.’
Central to this is an ‘open plan’ feel to the branches with greater accessibility to staff through the removal of screens and barriers. This has to be supported by top level security and the installation of Teller Cash Recyclers (T.C.R.’s) in which we were heavily involved.